Frequently asked questions
FAQ
Can't find your answer? Contact us.
How do I book a room?+
Use our online booking engine, directly on each room's page: enter your dates and number of guests to check availability and pricing, then send your request. You can also contact us directly on WhatsApp, by phone, or by e-mail. In every case, your request is confirmed by our team before final validation.
What are the check-in and check-out times?+
Check-in from 12:00 PM, check-out before 11:00 AM.
Is breakfast included?+
No, it's available on request at an extra cost (+3,500 FCFA). (≈ €5 / $6)
Is Wi-Fi free?+
Yes, Wi-Fi is free in all rooms and common areas.
Is there parking?+
Yes, on-site parking is available for our guests.
Can I cancel or change my booking?+
Yes, depending on the rate chosen. Full cancellation and refund terms are available on our dedicated page. See our booking terms
Is online payment available?+
Not yet. Payment is arranged directly with our team; online payment is planned for a future version of the site.
How many guests can stay in one room?+
Each category (Appartement Deluxe, Studio Deluxe, Studio Supérieur) sleeps up to 2 guests, in a large double bed.
Do you have an on-site restaurant?+
Our restaurant will be opening soon. In the meantime, breakfast is available on request.
Where is the residence located?+
At the entrance to Bingerville, Abidjan: Cité BNETD, 487 Rue Professeur Koffi Hervé Yangni-Angaté, Bingerville, Abidjan, Côte d'Ivoire.